Support
Contact us
Email support@facemorphs.com. If your question is about a purchase, send it from the email address you used to pay, or tell us which sign-in you use in the app (Apple, Google or email).
Subscriptions
I bought FaceMorphs Pro in the App Store
Apple bills it. Manage or cancel it on your iPhone in Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. On a new phone, tap Restore Purchases in the app's settings.
I subscribed on facemorphs.com
Stripe bills it for Invictan Corp. See Billing to cancel online, update your card or get a receipt. On a new phone, sign in with the same Apple, Google or email account you used when you subscribed, and Pro comes back.
I paid but the app still shows the free version
Close the app and open it again; it checks your plan each time it opens. If you paid on facemorphs.com, make sure you are signed in to the same account you paid with. Still free? Email us with the address on your receipt.
Your data
Where do my photos go?
Your photos, looks and drafts stay on your iPhone unless you share them yourself. At 18 and over, each Harmon scan you take with the app's camera also sends its photos, the points Harmon placed on them, and your sex, date of birth and background to FaceMorphs, to train Harmon; you agree to this on the app's consent page, and the app needs it at 18 and over. Under 18, nothing is sent. To withdraw, turn off Help us improve in the app (Settings → Your Data → Face Data): we delete what your phone sent, and the app goes back to its consent page.
Getting a copy, or deleting your account
Settings → Your Data → Data Export saves a copy of everything the app keeps, signed in or not. Settings → Account → Delete Account removes your account from our servers and cancels a website subscription. See the Privacy Policy.